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Housing 21 – Stanbridge House Good

Inspection Summary

Overall summary & rating


Updated 12 February 2020

About the service

Housing 21 - Stanbridge House is an extra care housing scheme. The scheme comprises of ten one-bedroom flats and sixty two-bedroom flats. People had a range of needs including older people and people with a physical disability. They received support with their personal care, support with medicines, food shopping and cleaning. People could also be visited by care workers from other external providers. At the time of the inspection 25 people were receiving support with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were happy with the support they received. They could contribute to the type of support they received and were a part of the development of their support plans. Information in people’s support plans was informative and person centred, giving staff details on how the person wanted to be supported. People using the service were supported to access activities in the service and go into the community to reduce the risk of social isolation.

People felt safe living at the service and were supported by staff who knew how to protect them from harm and abuse. The provider had a complaints process in place and people told us they knew what to do if they wished to raise any concerns. Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed.

People were supported to eat a healthy diet and to access health care professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were positive about working in the service and confirmed they received ongoing support and training. The service had a clear management and staffing structure in place. Staff worked well as a team and understood people’s needs. The provider had quality assurance systems in place to monitor the quality and safety of the service.

The provider had processes in place for the recording and investigation of incidents and accidents.

For more details, please see the full report which is on the CQC website at

Rating at last inspection The last rating for this service was good (published 10 July 2017).

Why we inspected This was a planned inspection based on the previous rating.

Follow up We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 February 2020

The service was safe.

Details are in our safe findings below.



Updated 12 February 2020

The service was effective.

Details are in our effective findings below.



Updated 12 February 2020

The service was caring.

Details are in our caring findings below.



Updated 12 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 12 February 2020

The service was well-led.

Details are in our well-Led findings below.