Parklands Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were reviewed regularly to ensure support was effective and reflected people’s needs and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s needs were assessed using recognised tools, for example, for risks associated with nutrition, falls and pressure damage. This supported safe and effective co-ordinated care delivery.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff knew people well and worked effectively with health professionals such as GPs and advanced nurse practitioners to manage people’s health needs. Staff acted on advice given by specialist health professionals. A relative said, “The care and support [person] gets here is very good. The staff are brilliant and we are kept in the picture about things. [Person] is happy and appears to have everything they need.”

Staff were well-informed and up to date about people’s individual needs. The registered manager held regular team meetings, daily handovers and briefings.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of healthcare partners to monitor and promote their health and wellbeing. These included Speech and Language Therapists, opticians and specialist nurses.

The provider did not always routinely monitor people’s care and treatment to continuously improve it. They did not always ensure that outcomes were positive and consistent, or that they met both clinical expectations and the expectations of people themselves.

Records for people who needed their fluid intake monitoring were not consistent. The amount a person had drank was not always accurately documented, and there was no clear oversight or escalation of this, where people’s fluid intake was low. When we discussed this with the registered manager they took immediate action to address this.

The provider did not always tell people about their rights around consent and did not always respect their rights when delivering care and treatment. Plans did not consistently record people’s consent to their support .

Consistent and thorough records were not always in place where people lacked capacity to make specific decisions. We spoke with the registered manager about this, who said plans would be reviewed and improvement action taken. Following our assessment the registered manager sent us examples of improved records.