Parklands Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives spoke positively about the care people received, describing staff as caring and kind. A relative told us, “The staff seem very caring with everyone." During our visit we saw numerous examples of kind and compassionate care being provided, with staff treating people with dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to lead the lives they wanted. Staff knew people well and used their knowledge to deliver personalised and empowering care. One person said, “The staff are very caring and make me feel wanted. It’s a good life here.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff explained things to people in a way they understood, seeking their views and respecting their decisions. Staff supported people to be as independent as possible, without compromising their safety.

Feedback showed people felt known and seen as individuals and were comfortable to raise issues because of the trusted relationships developed with staff. Care plans contained personal information staff needed to provide care and support to meet people’s needs and preferences.

People were able to follow their own routines and staff respected people’s different lifestyle choices. Bedrooms were personalised and people used their own things to make their rooms feel familiar and homely.

Some activities were available if people chose to engage with them, but these were limited while the provider recruited a new activities lead. The registered manager acknowledged that activities was an area they wanted to develop and improve further.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff noticed when people were anxious, unwell or distressed and took prompt action, including contacting health professionals and updating families. Staff worked flexibly and prioritised people’s individual needs rather than following rigid tasks. Staff worked closely with families and professionals to make sure people were comfortable, and care plans were updated as required.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The provider effectively promoted workforce wellbeing, with staff telling us they felt supported in their roles. One member of staff said, “I love working here. The manager is great and values staff.”