Parklands Care Home

Updated 23 January 2026

Date of assessment: 9 March to 23 March 2026. Parklands Care Home is a residential care home providing accommodation and personal care to older people, including those living with dementia. This assessment was carried out because of the length of time since our last inspection.

Medicines were managed safely. Risks to people were assessed and plans put in place to manage these safely. People were supported by staff who received appropriate training and supervision. The provider had effective infection prevention and control (IPC) systems in place. People were safeguarded from abuse.

Care plans did not always contain consistent information on people's capacity and consent to their care, and action was being taken to address this. People’s needs were assessed and monitored to ensure they received effective care, although fluid records needed to be improved. Staff worked in effective partnership with others to protect and promote people’s health and wellbeing.

People were treated with kindness, dignity and respect. Staff knew the people they supported well and had professional but close and friendly relationships with them. Staff supported people in a compassionate and caring way and respected their decisions and choices. The provider was committed to workforce wellbeing, and staff told us they were happy working at the service.

People received person-centred care based on their assessed choices and needs. People and relatives felt listened to and involved in how the service was run. Staff supported people to access information effectively.

Good governance systems were mostly in place to monitor and improve standards. Staff were supported in their roles and spoke positively about the leadership of the home. There was a culture of continuous learning and improvement at the service.

Areas of minor improvement identified during this assessment were responded to either during the assessment or immediately afterwards. The provider and management team demonstrated their responsiveness to our feedback and a desire to continually improve the service.

Updated 23 January 2026

People and their families spoke positively about the quality of care and support at Parklands Care Home. People said they felt safe and well cared for. People told us they were happy at the service and described staff as caring and kind. One person told us, “This is a lovely place. The staff are wonderful and they keep us all safe.”

There were enough staff and staff responded quickly when needed. Staff were visible throughout the day and had a good understanding of people’s needs, wishes and what was important to them.

People appeared happy and comfortable in the company of staff. During our visit we saw positive and caring interactions, with staff offering reassurance and gentle encouragement to people. People and relatives felt able to raise concerns and told us the management team and provider were approachable and responsive.

We used the short observational framework for inspection (SOFI) to observe interactions and gain an understanding of the support people received. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.