The Care Quality Commission
  • Dentist
  • Dentist

Tilgate Dental Care Ltd

108 Ashdown Drive, Crawley, West Sussex, RH10 5EX (01293) 522835

Provided and run by:
Tilgate Dental Care Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 31 July 2026.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, audits, policies, staff records, photographs, and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity.

Tilgate Dental Care Ltd is part of Colosseum, a dental group provider. The practice is in Crawley, West Sussex and provides NHS and private dental care treatment for adults and children.

There was step-free access to the practice and car parking spaces were available near the practice.Due to the size and layout of the premises, the practice does not provide accessible toilet facilities.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff. We gathered feedback from and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, and the practice manager. We also spoke with members of the organisation’s clinical quality managers.

3 July 2014

During an inspection looking at part of the service

On the 17 September 2013 we found the provider non-compliant in the regulation regarding complaints. The provider sent us a report that set out the steps they would take to ensure they met the regulations. At this inspection we found the provider had taken all necessary steps and was now compliant with the regulations.

At the previous inspection we found the provider had not followed their own complaints policy. For example, complainants had not received an acknowledgement letter within the policy deadline of three days. Complaints had not been audited by management and monthly reports had not been submitted to senior managers as required.

At this inspection, we were able to see evidence that complaints were dealt with in-line with policy. Management had audited complaints and we saw that monthly reports had been sent to head office. We viewed three complaints and found these had been handled as required by the policy and to the patient's satisfaction.

We did not speak to patients during this inspection

17 September 2013

During a routine inspection

During our inspection we spoke with three members of staff, looked at care records for five patients, spoke with five patients and observed one consultation.

We saw that patient's views were taken into account in the way the service was provided and delivered. For example one patient told us that 'It has always been a good experience.' They also said 'It is easy to get an appointment at a time that suits me.'

We looked at five care records and saw that the records included details of each patient's medical history. These were updated regularly and signed by the patients. Staff told us that the dentists would always verbally check the medical history with the patient at each treatment visit.

We saw that the premises were visibly clean and tidy. Staff we spoke with spoke knowledgeably about decontamination and sterilisation processes they carried out. One patient we spoke with said 'The practice is always clean.'

We saw documentation which confirmed that all relevant staff employed by the service held current registrations with the General Dental Council (GDC). We also saw documents which confirmed that the service held checks with the Disclosure and Barring Service (DBS) for all staff. This meant that the service had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Staff were supported by the provider. Staff we spoke with told us they felt supported. We saw documentation that demonstrated this.

We identified shortfalls in the complaints procedures. The provider did not have suitable arrangements in place for handling and responding appropriately to complaints from patients.