The Care Quality Commission
  • Dentist
  • Dentist

Hollybush Dental Care Ltd

17 Hollybush Road, Crawley, West Sussex, RH10 8DU

Provided and run by:
Hollybush Dental Care Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 17 July 2026.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, audits, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was an effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity Hollybush Dental Care Ltd is part of Colosseum, a dental group provider. The practice is in Crawley, West Sussex and provides NHS and private dental care treatment for adults and children.

There was step-free access to the practice and car parking spaces were available near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff. We gathered feedback from and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, 1 receptionist and the practice manager. We also spoke with members of the organisation’s clinical quality managers.

30 July 2014

During an inspection looking at part of the service

This was a follow up inspection to check the provider had taken the required actions to meet essential standards following our previous inspection in September 2013.

At our inspection on 13 September 2013 we found the provider did not have suitable arrangements in place to ensure effective supervision of staff.

During this inspection we spoke with five members of staff, including a receptionist, dental nurses, the registered manager and a compliance manager.

We found the provider had taken steps to ensure that staff underwent effective supervision. Staff we spoke with told us they felt well supported in their role. Effective arrangements were in place to ensure staff completed training appropriate to their role and to facilitate continuous professional development (CPD). We found robust procedures were in place to ensure regular clinical audits were undertaken. Dentists were provided with written and verbal feedback to enable them to improve their clinical skills. The frequency of audit was adjusted for individual dentists in response to previous audit findings.

13 September 2013

During a routine inspection

During our inspection we spoke with four members of staff, looked at care records for five patients and spoke with four patients.

We saw that patient's views were taken into account in the way the service was provided and delivered. For example one patient told us that treatment options were explained to them. They also said they 'I was not rushed or pressured to make a decision about which option to take."

We looked at five care records and saw that the records included details of each patient's medical history. These were updated regularly and signed by the patients. Staff told us that the dentists would always verbally check the medical history at each treatment visit.

We saw that the premises were visibly clean and tidy. Staff we spoke with spoke knowledgeably about decontamination and sterilisation processes they used. One patient we spoke with said 'The practice always looks clean.'

We saw documentation which confirmed that all relevant staff employed by the service held current registrations with the General Dental Council (GDC). We also saw documents which confirmed that the service held checks with the Disclosure and Barring Service (DBS) for all staff. This meant that the service had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We identified shortfalls in the way staff had been supported. The provider did not have suitable arrangements in place to ensure all staff received effective supervisions.