The Care Quality Commission
  • Care Home
  • Care home

Archived: PIH London Ltd No7

7 Grant Terrace, Castlewood Road, London, N16 6DS

Provided and run by:
PIH London Limited

Important: The provider of this service changed. See old profile

All Inspections

27 December 2013

During a routine inspection

There were five people living at the home. On the day of our inspection one person was away visiting relatives and the other four people were at home. One of these people asked who we were and we explained about the reason for our visit. This person did not wish to discuss their views of living at the home. No one else wished to on this occasion. We left our contact details with staff at the home in case people might want to talk with us at a later date.

We found that staff members were respectful and we saw positive interactions between the staff and people using the service.

Records we looked at showed that reviews of people's care needs, updates of their day to day risk assessment and meetings with their key worker had taken place.

Medicines were kept safely and handled appropriately. Each person's medicine was stored in individual locked cupboards in the staff office.

No one wished to show us their bedroom on this occasion and we respected their wishes.The provider may find it useful to note that the bathrooms and hallway areas were looking a little worn, although the house overall was clean and tidy.

Staff were well qualified to work in the home, with almost every member of staff having NVQ, degree or registered mental nursing qualifications.

The service had most recently updated the complaints policy in July 2013. We looked at this and found it was clear, accessible for people using the service and set out the steps for responding to complaints..

12 July 2012

During a routine inspection

There were five people living at the home. We spoke with one person during the inspection. Two people were out and two people did not want to speak with us.

The person we spoke with was very positive about the home and the staff. "This is the best place. The staff are very nice." This person also said they had enough to do and liked their room.

We observed that staff members were respectful and we saw positive interactions between staff members and people using the service. We saw that people felt comfortable coming to the office to chat to the manager.