20 September 2019
During a routine inspection
People's experience of using this service: Staff were motivated to provide person-centred care based on people's choices, preferences and likes.
People were well supported to do the things they wanted to in the way they wanted. Staff dedication was praised by relatives.
People were safe from harm because the provider had systems in place to manage safeguarding concerns and staff were appropriately trained in this area. Risks were managed safely. Sufficient numbers of staff were employed so that people's needs were met. People did not require support with their medicine but the service was able to offer this if needed. People were supported to keep their homes clean and staff followed good food hygiene practice.
Staff were trained, skilled and well supported by the management team to do their job. We saw people had good relationships with the staff who protected their rights to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care records captured and reflected people's current needs. Records of peoples and relatives feedback showed us staff were kind and caring. People's privacy and dignity were respected. Staff promoted people's independence in all aspects of their life. No complaints or concerns had been received in the last 12 months.
The service was positive, inclusive and forward-looking. There was a registered manager in charge of day to day operations, who was in regular contact with staff and people. Regular quality audits were completed by the newly recruited operational manager.
Rating at last inspection: This was the first inspection for this service.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.