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KTG Recruitment Ltd t/a KTG Social Care Good

Inspection Summary


Overall summary & rating

Good

Updated 15 June 2019

About the service:

KTG Recruitment Ltd is a domiciliary care agency. It is managed from well-equipped offices based in central Preston. The service was providing personal care to 11 people at the time of the inspection.

People’s experience of using this service:

The service was safe, everyone we spoke with told us this. The service had policies and procedures around safeguarding, whistleblowing and discrimination. Staff had received safeguarding training and knew who to inform if they had any concerns. Staff reported the service was not discriminatory and felt all were fairly treated. Risks related to people’s care and support were managed. The service had sufficient staff to meet peoples needs. Improvements had been seen to medicines management. However, we found inconsistences in documentation around medicines. These were addressed by the registered manager immediately. Staff followed safe infection control practices and reported having access to personal protective equipment for personal care.

We saw improvements in the documentation of consent in people’s care records. Where people lacked capacity, the service had carried out mental capacity assessments and held best interests meetings with family members. Care was person-centred and people’s preferences were identified. Staff regularly reviewed people’s care. People and their relatives were involved in the assessment process and they felt listened too. Relatives we spoke with were happy with the skills of the staff providing care. Staff recruitment was safe and inductions took place. Ongoing training was in place and the service had oversight of training to ensure it was effective. Staff had received regular supervision. We received positive feedback from health professionals.

The service promoted privacy and dignity. All relatives gave positive feedback in the way people were cared for. People’s needs were supported and staff respected people’s wishes. The service had a policy and procedures around equality and diversity and staff had training in this aspect. Records covered what was important to people, their likes and dislikes as well as aspects around peoples communication. The service was aware of advocacy services.

Care plans reflected individual needs, risk assessments were person-centred. Technology was used by the service, IT systems were in place for staff rota and policy and guidance documents. All relatives we spoke with were aware of how to make a complaint and in cases were issues had been raised, relatives felt the issues had been acted on appropriately. The service cared for people at the end of life and care plans specific to this aspect were seen in case notes; these were person-centred.

There was a registered manager in post and the service had a clear organisational structure. We found improvements in audits and monitoring of the quality of the service. We saw evidence of partnership working and referrals to other agencies had been made appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated as requires improvement (published 2 May 2018).

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will monitor as part of the inspection profile as a good service. We may inspect earlier if any concerning information is recorded.

Inspection areas

Safe

Good

Updated 15 June 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 June 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 June 2019

.The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 June 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 June 2019

The service was well-led.

Details are in our well-led findings below.