The Care Quality Commission
  • Ambulance service

Archived: Medical Solutions GB Ltd

Hermitage Farm, Grove Lane, Wishaw, Sutton Coldfield, West Midlands, B76 9QJ 0330 555 0000

Provided and run by:
Medical Solutions (Gb) Ltd

All Inspections

6, 13 November 2013

During a routine inspection

We visited the Birmingham city centre office of Medical Solutions GB limited where staff files and records were kept. We also inspected the ambulance base which was located on a farm in a remote location. The service provided medical and first aid support to public events. There was a range of vehicles that were used for patient treatment.

We were not able to speak to people who had used the service directly to gain their views about the treatment they had received. We contacted three events hosts so that we could get their views about the services provided. We met with the provider, registered manager and a staff member.

We looked at three vehicles and found that they were clean, maintained and ready to use. We sampled records and found that some cleaning and safety checks had taken place which ensured the safety of the people who used the service.

Robust recruitment checks had not been carried out. People who used the service were not protected from the risk of unsuitable staff being employed.

Quality monitoring systems were not fully established so some risks to people had not been managed.