Autism Support and Care Also known as Jubilee Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure the person was at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in the person’s needs.

Support plans evidenced involvement of the person where they were able and wished to, they were worded respectfully and evidenced that the person was at the centre of their care and their preferences and rights were carefully considered and balanced with the providers duty to maintain the persons safety and wellbeing.

We spoke with staff to understand how they delivered person-centred care and what this meant. One staff member told us about the support they provide, “It’s person-centred care, it’s making sure the individual we support are living their best life and also knowing them and their beliefs and interests, as long as we know them, we can assist them.” The staff and management team all shared a strong focus on person-centred care which meant the person was at the heart of what they did and decisions made around their care and support.

The provider understood the diverse health and care needs of the person and their local communities, so care was joined-up, flexible and supported choice and continuity.

The registered manager and staff demonstrated a good understanding of the person’s particular health and care needs. Staff had received person specific training to develop their knowledge of the person’s care requirements to ensure they effectively met their needs.

The person was supported to make informed choices about their care including the appointments they accessed which was done using pictorial information to aid understanding.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff adapted their communication to ensure the person was provided with the information they needed. We saw examples of information in picture format to support understanding and choice.

We observed staff communication with the person and reviewed the care plan which gave clear guidance on how best to communicate with the person including issues that may trigger a negative response and how best to approach this, as well as the best time to speak with them about certain issues they may find challenging.

The person’s tenancy agreement was in pictorial/easy read format and they also had an easy read tenancy guide which supported their understanding.

The provider made it easy for the person to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved the person in decisions about their care and told them what had changed as a result.

We saw the providers complaints procedure was available in an easy read format for people. We observed open communication between the person, staff and management.

Staff listened to the person and responded appropriately when they communicated their needs and wishes including through their demeanour. Staff understood the importance of developing good relationships with the person to support them to be able to openly share feedback and raise concerns. One staff member said, “I think it’s the trust that they feel when they are with you….. I spent so much time with [name] listening, that is a skill you must have and thinking about all the things that may have gone on in their past [that affect them].”

The provider made sure the person could access the care, support and treatment they needed when they needed it.

We saw evidence which confirmed the person had been supported to access care and treatment, including urgent care, when they needed it.

This meant the person was effectively supported to access the care and treatment they required in a timely way to support them to maintain their health and wellbeing.

Staff and leaders actively listened to information about the person and considered the likelihood of them experiencing inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We saw evidence that the person was supported in every aspect of their life to ensure they experienced the same right to access services and activities, including holidays, that other people do. The registered manager told us they supported the person to “bank” support hours, so they had enough for staff to support them to go on holiday.

Staff we very aware of safeguarding measures in place to protect the person but worked with them to ensure as far as possible this did not impede their ability to achieve positive outcomes in relation to their care and quality of life.

The person had been supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

We reviewed support plans which included information about the support the person would need to discuss end of life plans. This was respectfully documented.