Autism Support and Care Also known as Jubilee Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated the person with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Throughout the assessment we saw staff speak and engage with the person in a kind, patient and supportive manner. Staff knew the person enjoyed jokes and this was part of how staff communicated with them. The person was treated respectfully and their dignity was respected. The staff demonstrated compassion not only when speaking with the person but also when they spoke to the inspection team about them focussing on the person’s strengths and qualities. They described things the person enjoyed and said, “[Name] has got a cracking sense of humour.”

The team at Rock Court were courteous and welcoming to the inspection team and engaged with each other in an open and friendly manner. One staff member said about the team, “I feel like we’re all comfortable together and we all know each other even at the other service, which is a really nice feeling.”

The provider treated the person as an individual and made sure the care, support and treatment met their needs and preferences. They took account of the persons strengths, abilities, aspirations, unique background and protected characteristics.

Staff listened to the person and supported them using their preferred communication style. This enabled the person to communicate their choices and preferences which were documented in support plans and well known by staff.

The person’s individual goals, aspirations and desires were understood. Their background, life history and experiences, and preferences were respected and documented in support plans to guide staff to provide them with the support they needed in the way the person wanted considering them as an individual and not just the support they required. The person was supported to be themselves and we saw their home reflected their individual style, including items related to hobbies and interests.

The provider promoted the persons independence rights and choice. To ensure they had control over their own care, treatment and wellbeing.

The persons choices were documented clearly and their independence was promoted.

Staff understood the importance of supporting the person’s independence which could include unwise decisions. One staff member said, “People are allowed to make unwise decisions, you would look at it from the point of view of person- centred care and safeguarding. I would point out positives and negatives and make sure they were informed on everything.”

This approach meant the person was supported to have choice and control over their lives, and care and support as far as possible.

The provider listened to and understood the person’s needs, views and wishes. Staff responded to the persons needs in the moment and acted to minimise any discomfort, concern or distress.

We reviewed documentation which demonstrated how staff had supported the person to get the care and support they needed in that moment. We saw support plans included detailed information on how best to support the person should they experience distress including guidance on signs that may indicate a concern to support early intervention and minimise distress.

We observed interactions between staff and the person that demonstrated relationships were caring and compassionate. This enabled staff to anticipate and meet their needs quickly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled them to always deliver person-centred care.

The provider had policies in place, for example a flexible working policy to support staff with maintaining their work/home life balance and staff had access to an employee assistance programme. All staff we spoke with said they felt supported by the registered manager and the wider management team. Staff felt able to speak to managers, and felt the team were all supportive of each other. One staff member said, “we’ve got a great team. Everyone is there for each other if there’s anything you don’t understand or worrying you ask the other person and they will jump in quickly and help you.”

Staff gave examples of how the registered manager had supported with flexible working arrangements and assistance with personal and learning needs. One staff member said, “They’re [management team] great, they are open, you can always come to them with your issues I feel comfortable speaking with them about almost everything.”

Caring for the wellbeing of staff maintained a consistent and motivated workforce which enabled staff to effectively deliver person centred care.