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Autism Support and Care Good Also known as Jubilee Court

Inspection Summary

Overall summary & rating


Updated 12 February 2019

About the service: Autism Care and Support also known as Jubilee Court is a care home that provides accommodation with support for up to 13 people with a learning disability or autistic spectrum disorder. On the day of our visit there were 10 people using the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service: People we spoke with told us they were very happy living at Autism Care and Support. People told us they were involved in developing their support plan and encouraged to partake in new activities and opportunities. People were supported to have individual communication and coping strategies so their independence could be maximised.

Staff took steps to safeguard vulnerable adults and promoted their human rights. Incidents were dealt with appropriately, which helped to keep people safe. People’s health needs were identified and external professionals involved if necessary. Information could be shared with other agencies as needed. People and staff were also supported with their well-being by the provider and management team.

People told us care staff were caring, supportive and kind. We observed staff members supporting people in a dignified and confidential manner. There was also lots of laughter and fun and people we spoke with and their relatives said that people enjoyed positive and therapeutic relationships with the staff team.

Support plans were detailed and showed people were involved in planning their own lives with staff support where able. Plans were person-centred, meaning people were at the heart of how they wanted their care and support to be provided. We discussed that individual’s plans relating to the management of incidents needed to be more detailed and specific for the staff team. The managers had already identified this following some recent training and this was in the process of being actioned.

Staff told us they felt well trained and supported and spoke of the management team in a positive light stating that people who lived at the service were now taking the lead of planning their own lives with support from the staff team. We saw staff upheld and promoted people’s rights relating to equality and diversity and the staff team and people had a strategy together to improve dignity at the home.

The service was well run. The managers carried out lots of checks to make sure that the service was effective. The service was more integrated into the local community and the vision and values of supporting people to be as independent as possible was now very much embedded. Generally people, relatives and staff said they found the management team approachable and people’s feedback with listened to and acted upon.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Rating at the last inspection: The service was rated as good and the report was published in December 2015.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 12 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 12 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 12 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 12 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 12 February 2019

The service was well-led.

Details are in our Well-led findings below.