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Nexxus Care (Staffordshire) Good

Inspection Summary


Overall summary & rating

Good

Updated 8 April 2020

About the service

Nexxus Care (Staffordshire) is a domiciliary care service that was providing personal care to 86 people living in their own homes at the time of the inspection. People could be supported with a range of support needs such as people living with dementia, those who needed support with their mental health, older and younger adults, people with a learning disability and a physical and/or sensory impairment.

The service was split into two parts; enablement and domiciliary care. For those receiving enablement support, this was short, intensive package of care, to support people when discharged from hospital. Those in receipt of a domiciliary care needed longer term support to help them remain in their own homes.

People’s experience of using this service and what we found

People were very satisfied with the service provided by the agency and received safe and effective care and support to meet their individual needs.

People were protected from harm by staff who were confident to recognise, and report abuse, and processes were in place to support staff to share concerns. Senior staff worked efficiently and professionally with external professionals to ensure people were safeguarded.

People, who required support to manage their medicines received appropriate and safe support and risks to people’s health and wellbeing were continually identified and reviewed. Risks were proactively managed.

People received largely consistent support from a staff team who were well trained and knowledgeable to meet individual needs. Staff provided a flexible and responsive service to accommodate people's changing needs.

Staff were safely recruited to ensure they were appropriate, and a good match, to support people who used the service. Staff were well supported by managers and colleagues to deliver good care.

People’s needs were assessed and documented, and care plans were detailed so staff could deliver effective support based upon individual needs. People’s individual cultural, social and dietary needs were assessed and supported effectively and in line with their preferences.

Staff worked with health and social care professionals proactively to ensure consistency and ensure people received appropriate and safe support.

Staff were kind, caring and respectful, promoting people’s privacy, dignity and encouraging their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff sought people’s consent before supporting them and decisions about people’s care and treatment were made in line with law and guidance.

People knew how to raise a concern and felt listened to by staff and the registered manager. Information could be made available in different formats to make it accessible. Staff had regular opportunities to share their views about the service.

People, relatives and social care professionals felt the service was well managed. Systems and processes were in place to enable the provider, and the registered manager, to monitor the quality and effectiveness of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection

Rating at last inspection

The last rating for this service was Requires Improvement (report published December 2019). At this inspection the service is now rated as good.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 April 2020

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 8 April 2020

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 8 April 2020

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 8 April 2020

The service was well-led.

Details are in our safe findings below.