6 September 2018
Half Penny Steps Health Centre, 427- 429 Harrow Road, London W10 4RE, provides primary medical services through a Alternative Provider Medical Services (APMS) contract with the North West London Clinical Commissioning Group. The services are provided from a single location to around 4940 patients.
The area around the practice has a diverse population with high levels of deprivation. A high proportion of the patients registered with the practice are from ethnic minority backgrounds. The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury, surgical procedures, family planning and maternity and midwifery services.
The practice staff team comprise Practice Manager, Assistant Practice Manager, two salaried GPs, senior health care assistant, health care assistant and ten administrative staff who work a combination of full and part time hours.
The current provider took over the service in October 2017.
6 September 2018
This practice is rated as Good overall.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Half Penny Steps Health Centre on 3 July 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.