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Inspection Summary


Overall summary & rating

Good

Updated 29 November 2019

About the service

Cheshire Grange is a care home providing personal and nursing care for up to 50 people in one purpose-built building over two floors. One floor of the building supports people living with dementia. The service was supporting 46 people at the time of this inspection.

People’s experience of using this service and what we found

We have made a recommendation in this report in relation to the deployment of staff.

The care planning and recording systems in place promoted the care and support people required. People felt safe using the service and received their medicines when they needed them. Safe recruitment practices were in place to help ensure that only suitable people were employed at the service

Systems were in place to monitor the quality of the service that people received. People were able to voice their views and felt they were listened to.

People's needs and wishes were assessed prior to moving into the service. People received care and support from experienced staff who were supported in their role. People were offered a nutritious and balanced diet and their healthcare needs were understood and met.

People were protected from abuse and the risk of abuse. People and their family members told us that the service was safe. Infection control practices were followed to minimise the risk of the spread of infection. Regular safety checks were carried out on the environment and equipment.

Staff knew people well and were knowledgeable about individual's needs and wishes and how they were to be met. People and their family members had access to information as to how to raise a concern or complaint about the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 9 October 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 29 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 November 2019

The service was effective.

Details are in our effective section below.

Caring

Good

Updated 29 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 November 2019

The service was well-led.

Details are in our findings below.