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Creative Support - Tameside Domiciliary Service Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 25 May 2021

About the service

Creative Support–Tameside Domiciliary Service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. This service also provides care and support to people living in specialist ‘extra care’ housing. At the time of our inspection there were 138 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were aware of their responsibilities to safeguard people from abuse. Risks to people were identified and well managed. Safe systems of recruitment and medicines management were in place. Staff had received training and supervision about Covid-19, infection control and use of personal protective equipment (PPE).

Staff received the training and support they needed to carry out their roles effectively. People, and where appropriate those who were important to them, were involved in decisions about their care.

People were very positive about the staff who supported them. They had good relationships with the staff and said staff helped them feel less isolated. They said, "They [staff] are very special people and all are good and have warm hearts” and “For me, important people are my carers, my girls, they are thorough and detailed, and they do great job for me. They will do anything for me." Staff spoke very fondly of the people they supported and were positive about their work.

People received personalised care that took account of their needs, wishes and preferences. Support plans and risk assessments were person centred, and covered people's identified needs and preferences. Great importance was placed on what people could do for themselves and how staff could promote people’s independence.

The registered manager understood their responsibilities and operated a variety of quality checks and audits to monitor quality in the service. Staff spoke very highly of the provider, registered manager and how the service was run and organised. They told us the new registered manager had made a positive difference and they felt supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 6 April 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Creative Support-Tameside Domiciliary Service on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 May 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 May 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 May 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 May 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 May 2021

The service was well-led.

Details are in our well-led findings below.