Last updated 22 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 8 and 9 May 2017and was unannounced.

The first day of the inspection was carried out by one inspector, an expert by experience and a specialist nurse advisor in elderly care. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service, in this case older people and people living with dementia. The second day of the inspection was carried out by one inspector.

Before our inspection we contacted five visiting health and social care professionals in relation to the care provided at Kingfishers and received three responses.

During our inspection we spoke with eight staff including the registered manager, 13 people living at the home, five relatives and a visiting General Practitioner (GP). We also spoke with the provider’s quality manager, clinical manager, activities manager, activities co-ordinator and a visiting fire safety consultant.

We looked at the provider’s records. These included eight people’s care records, six staff files, a sample of audits, satisfaction surveys, staff attendance rosters, and policies and procedures.

The provider completed a Provider Information Return (PIR) on the 3 August 2016. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Some people were not able to verbally communicate their views with us or answer our direct questions. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We last inspected the home in March 2015 where no concerns were identified.