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Seymour Court Nursing and Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 December 2019

About the service

Seymour Court Nursing and Care Home provides care to older people who require residential support with nursing. The service is registered with us to provide care for people who may be living with dementia, a physical disability and/or a sensory impairment. The care home accommodates 34 people in one adapted building. There were 31 people living at the service when we inspected.

People’s experience of using this service and what we found

People were at the heart of the service, and staff were motivated to deliver exceptional care. Staff used their knowledge of people and their relatives to make them feel special and part of the home. Staff showed genuine warmth and love for people. People and relatives overwhelmingly told us how wonderfully kind and compassionate the staff were.

Respecting people’s diverse personalities was core to the values of the service. People were supported to maintain important relationships. The registered manager and staff acted as strong advocates for people to have their views heard and respected. People and relatives confirmed they were treated with respect and dignity.

People and relatives felt people were safe living in the service. People told us there were enough staff on duty to meet their needs. Some improvements were required with staff recruitment files and we have made a recommendation about this. Following the inspection, the provider confirmed the improvements had been made and new processes implemented.

People’s health care needs were monitored and referrals made to health care professionals when required. Medicines management was safe and followed best practice. Relatives told us people received their medicines as prescribed.

There was a strong emphasis on the importance of eating and drinking well. People told us they liked the food and were able to make choices about what they had to eat.

Staff were proud and motivated to work for the service. People, relatives and professionals were complimentary about the staff team and their skills and knowledge. Staff told us they had the opportunity to develop their skills and knowledge further.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care from staff who understood how to support their physical and mental wellbeing in a holistic way. People were empowered to make choices and have as much control as possible. People were involved in planning their own care and making decisions about how their needs were met.

Staff were passionate about ensuring people were treated with love, care at the end of their life and that their wishes were respected.

People lived in a service which had a visible person-centred culture and where people were clearly at the heart of the service. The registered manager and clinical lead were both skilled and motivated, and worked successfully together to lead the service. People’s views were valued and acted upon to help ensure they received a service that was tailored to their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 30 November 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 18 December 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 December 2019

The service was well-led.

Details are in our well-led findings below.