Updated 27 June 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
This consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 20 May and ended on 31 May 2019. We visited the office location on 21 May 2019.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed the last inspection report and the action plan the provider sent us after the last inspection. We used all of this information to plan our inspection.
During the inspection
We spoke with two people who used the service and three relatives about the experience of the care provided. We spoke with six members of staff which included the registered manager, the communications director and four care workers.
We reviewed a range of records. This included four people’s care records, with one record for a person who had recently stopped using the service. We looked at three staff files in relation to recruitment, training and supervision. We also reviewed records related to the management of the service.
After the inspection
We continued to seek clarification from the provider to validate evidence found in relation to training and quality assurance processes. We spoke with one health and social care professional who had experience of working with the service.