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Cherish Home Care Ltd - Sandwell Good

Inspection Summary


Overall summary & rating

Good

Updated 28 March 2019

About the service:

This service is a domiciliary care agency which provides personal care to people living in their own homes. At the time of our visit 77 people were being supported with personal care.

People’s experience of using this service:

We spoke with people who required assistance with their medicines. When asked, everyone said they were happy with the processes for managing their medicines. Although people were happy with arrangements we saw good practice guidance was not always followed. We have made a recommendation about thisPeople and relatives who used Cherish Home Care Ltd -Sandwell told us they were more than happy with the service provided. They told us staff were committed, kind, caring and reliable.

We were told by people and relatives that Cherish Home Care Ltd – Sandwell was well-led. People and relatives praised the management team for the way in which the service was managed. Everyone we spoke with said they would recommend the service to other people and said they were grateful to be supported by such an efficient and caring organisation.

People told us they felt safe in the care of Cherish Home Care Ltd – Sandwell. They said they were supported by experienced and qualified staff who knew them well. We found risk was appropriately managed and addressed to keep minimise the risk of harm.

People said they were consulted with about all aspects of their care and support. They said they could raise any concerns with the management team and were confident they would be dealt with professionally and in a timely manner.

Staff were aware of their responsibilities in reporting and responding to abuse and said they would not hesitate in reporting any unsafe or abusive practice. Staff told us the registered manager understood the importance of creating a culture where people were free from abuse and harassment.

People said they received effective health care with positive outcomes. They said the staff at the service liaised with health professionals to ensure their health needs were met. We saw evidence of multi-agency working to meet people’s health care needs.

Rating at last inspection:

At the last inspection visit the registered provider was rated good. The report was published 22 April 2016.

Why we inspected:

This was a planned and scheduled inspection.

Follow up:

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

More information is in the full report.

Inspection areas

Safe

Good

Updated 28 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 28 March 2019

The service was effective

Details are in our Safe findings below.

Caring

Good

Updated 28 March 2019

The service was caring

Details are in our Safe findings below.

Responsive

Good

Updated 28 March 2019

The service was responsive

Details are in our Safe findings below.

Well-led

Good

Updated 28 March 2019

The service was well-led

Details are in our Safe findings below.