Naidcare

Updated 3 March 2026

Date of assessment: 9 March to 13 March 2026

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Naidcare provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 4 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We received concerns in relation to staff training, care plans and risk assessments and governance. As a result, we undertook a responsive assessment to review the key questions of safe and well-led only.

We found breaches of regulations in relation to good governance, staffing and fit and proper persons employed. The governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection. Suitable arrangements were not in place to ensure all staff employed were safely recruited. The nominated individual was managing the service in the absence of a registered manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We have asked the provider for an action plan in response to the concerns found at this assessment.
 

Updated 3 March 2026

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care and promoted people's independence.

Notwithstanding our findings about the quality and safety of the care provided at the service, people and relatives were positive about the relationships they had with staff and were grateful for the care they received. A person told us, “I am very happy with the care I get.” Another person told us, “I have lovely carers who I feel very safe with. They lock the door behind them when they leave so I am safe. I have been with them for quite a long time; I can’t remember how long exactly.”

A relative told us, “The staff are very good with [relative]. They have carers who they like very much. The carers will bring them flowers for their birthday and a little cake. They treat them like part of their family.” Another relative told us, “The carers are very good, I would recommend the service to others.”