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Prestige Nursing Limited Shrewsbury Good

Inspection Summary


Overall summary & rating

Good

Updated 12 April 2019

About the service: Prestige Nursing Limited Shrewsbury is registered to provide nursing and personal care to people of all ages living in their own homes. The service provided personal care to 43 people at the time of our inspection.

People’s experience of using this service: People and relatives told us staff were kind and caring in their approach. People told us staff communicated well with them and acted in an open and transparent way.

Care plans were person-centred and provided staff with the information they needed to provide care and support in a way that met people’s needs and preferences.

People’s calls were usually on time or staff called if they were going to be late. The provider monitored staff attendance at calls using electronic call monitoring.

Medicines were managed in line with good practice guidance.

Staff assessed risks to people’s health, safety and wellbeing and put plans in place to manage these risks.

People told us they would feel confident to raise any complaints they might have. We saw complaints were identified, investigated and used to improve the service.

There were processes in place to monitor the safety and quality of the service.

The service had a registered manager in post at the time of our inspection.

The management team had excellent knowledge and a wealth of experience to operate the service safely and effectively. They demonstrated an exceptional understanding of all aspects of managing the service such as safeguarding procedures and medicines management.

People, relatives and staff were engaged by the service via meetings, forums, questionnaires and projects so that everyone could contribute to the development of the service. There was a credible strategy in place with plans for multiple new improvements and updates at the service. This was being implemented by the registered manager who was proactive in considering how the service could be improved.

People, staff and relatives spoke positively about the registered manager and senior team who led the service well.

The service met the characteristics of Good in all areas.

More information is in the full report.

Rating at last inspection: At the last inspection the service was rated as Good (15 July 2016).

Why we inspected: This was a planned inspection to check that this service remained Good.

Follow up: We did not identify any concerns at this inspection. Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 12 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 12 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 12 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 12 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 12 April 2019

The service was well-led

Details are in our Well-Led findings below.