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The Old Rectory Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 9 October 2019

About the service

The Old Rectory Care Home is a residential care home providing support with personal care to 30 people aged 65 and over at the time of the inspection. The service can support up to 30 people. The care home accommodates 30 people in one adapted building.

People’s experience of using this service and what we found

The service was exceptionally well-led. This was confirmed by people who lived at the home, their relatives, healthcare professionals and staff. The provider’s high standards and ethos had been embraced and adopted by the staff team. All staff were proud to work at the home and were committed to providing people with the highest standard of care. The was an open and inclusive ethos and a commitment to learning and improving the service. People were at the heart of the service and their views were valued.

People were supported by exceptionally kind and compassionate staff who ensured they were fully involved in decisions about their care. People were treated with the upmost respect and their right to privacy was understood and respected by staff. People were supported to remain as independent as possible.

People and their relatives told us they received a service which exceeded their expectations. Staff went the extra mile to ensure people received truly person-centred care. Staff were extremely responsive to people’s needs and went to great lengths to ensure people felt valued and had opportunities for social stimulation. People felt very confident and comfortable to discuss any concerns with staff. People could be truly confident that their wishes for end of life care would be respected by staff.

People felt safe at the home and with the staff who supported them. Risks of abuse to people were minimised because the provider carried out pre-employment checks on all new staff. People told us staff were always kind and we saw people were very relaxed and comfortable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People said staff always asked for their consent before helping them.

People had their needs assessed and were supported by staff who had the skills and experience to meet their needs. Staff monitored people’s health and well-being and worked with other professionals to make sure they received the care and treatment they needed. People’s nutritional needs were met and everyone we spoke with was happy with the food and drinks provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding. (Report published 4 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 October 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 9 October 2019

The service was effective

Details are in our safe findings below.

Caring

Outstanding

Updated 9 October 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 9 October 2019

The service was exceptionally responsive.

Details are in our caring findings below.

Well-led

Outstanding

Updated 9 October 2019

The service was exceptionally well-led.

Details are in our caring findings below.