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The Old Rectory Care Home Outstanding

All reports

Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 5 July 2013
Inspection Report published 05 July 2013 PDF

Overview

Inspection carried out on 12 June 2013

During a routine inspection

We spoke with 10 of the 24 people living in the home. People shared very positive experiences of their care and told us that they very much enjoyed life at The Old Rectory. One person said, �I absolutely love it here. I can�t speak highly of enough of it�. Another person told us, �They do all they can to make it a happy home. It�s first class quality�.

People told us they were fully involved in planning their care. They said staff knew them and their individual needs well. Care plans showed that people's needs had been assessed, and these assessments had been regularly updated. The manager told us, �We provide a very high standard of care here�. This was reflected in discussions held and observations we made.

People told us they felt very safe living at The Old Rectory. The staff demonstrated a good understanding of abuse. People told us they had not observed any poor practice and knew how to report any concerns.

We found staff had developed positive working relationships with the people in their care. People described the staff as, �Absolutely superb� and, �Wonderful caring people�. We saw that staff were patient and caring when they supported people. People considered staff were knowledgeable and skilled in their work. Staff told us they were provided with good training opportunities and were well supported in their work.

There were arrangements were in place to monitor the quality of the service.