The Care Quality Commission

Archived: Care2Care

Culham Innovation Centre, D5 Culham Science Centre, Abingdon, Oxfordshire, OX14 3DB (01865) 408322

Provided and run by:
Mrs Christina Jane Vaughan

Important: This service is now registered at a different address - see new profile

All Inspections

9 April 2013

During a routine inspection

During our inspection, we spoke with five people using the service, three staff and the registered provider. Staff told us 'they are a nice bunch of people to work for, they listen' (staff felt that people were open to feedback). Another person said 'I got full training before I was allowed out and the support is really good, there is always someone on the end of the phone'.

All of the people we spoke with told us they were happy with the service provided. One person told us 'they talk to me and see what my needs are'. Staff told us 'we try to cater to their individual needs'. This meant care was provided to people in a way that they wanted.

People were protected from the risk of abuse because appropriate procedures were in place and staff had received training in this area. Staff told us 'If I suspected abuse I would report it straight away'. People told us that felt safe with their carers.

People told us that in general they felt that staff had enough time to spend with them, one person said 'they never leave without having done the job'. The manager told us they were on permanent rolling recruitment to ensure staffing levels were maintained.

People were fully protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were being maintained.