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St George's Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 12 March 2020

About the service:

St George’s Nursing Home provides personal and nursing care to people aged 65 and over. The service can support up to 66 people. At the time of the inspection 32 people were living at the service.

The service is purpose built across two floors. At the time of the inspection renovation work was being undertaken to the upper floor. Therefore no one was living in this area of the service at the time of the inspection.

People’s experience of using this service:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support from staff who were responsive, kind and caring. There was an uplifting and friendly atmosphere. People experienced good quality food of their choice in a social and engaging environment.

People enjoyed the activities facilitated at the service. Feedback from staff was, the extension of activity provision would be beneficial. People had access to a secure and accessible courtyard garden area. Visitors were welcomed at the service.

Risks to people were identified and managed whilst promoting people’s independence. Medicines were administered safely. People’s health needs were met, although oral health records were not consistently completed.

The service was clean, tidy and well maintained. Regular checks of the environment and equipment was undertaken. The design of the service supported people’s independence and mobility.

Staff were supported through induction, supervision and training. The service was well led. Staff spoke positively about the changes occurring within the service.

Safeguarding concerns were identified and managed. However, we have made a recommendation about safeguarding reporting.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was requires improvement (published 23 January 2019), there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 March 2020

The service was safe.

Details are in our Effective findings below.

Effective

Good

Updated 12 March 2020

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 12 March 2020

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 12 March 2020

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 12 March 2020

The service was not always well-led

Details are in our Well-Led findings below.