We carried out a review of the data available to us about Clover Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clover Court, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting 19 people at the time of the inspection.
People’s experience of using this service and what we found
There were systems in place to keep people safe. Risks were identified and managed to reduce the risk to people’s wellbeing.
The service was affected by staffing issues being experienced across the care sector. Shortfalls were covered by agency staff and staff working additional hours however staff morale was low. We have made a recommendation about staffing and team building.
There were systems in place to support people with their medicines and people told us that staff followed the recommended guidance in relation to infection control practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People were actively involved in their care and received personalised support which met their needs and preferences.
The service had a quality assurance system to monitor the quality and safety of the service. Where it was identified that improvements could be made a plan was put into place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was outstanding (published 9 April 2019). For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from outstanding to good. This is based on the findings at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The service was meeting the requirements of the Mental Capacity Act (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their relatives told us they felt safe being supported by the service and that staff made them feel safe. Risks to people were appropriately planned for and managed. Medicines were stored, managed and administered safely.
People and their relatives told us there were enough suitably knowledgeable staff to provide people with the care they required. Staff had received appropriate training and support to carry out their role effectively.
People received appropriate support to maintain healthy nutrition and hydration. They were supported to participate in preparing their meals according to their abilities.
The service was exceptionally caring. People told us staff were nice to them. The service and all staff were heavily committed to promoting independent living. People’s lives had been enhanced by the support provided by the service. The service utilised technology to enable people to live more independently than they had been able to in their previous lives.
The service put people at the heart of what they did, ensuring they led the development and shaping of the future service. People had been fully involved in the process of planning the building of Clover Court and their individual flats. The service continued to fully involve people and listen to their views. People told us they knew how to complain and complaints had been acted on by the service.
The service provided people with care that was exceptionally person centred. People received personalised care that met their individual needs and preferences. People and their representatives were actively involved in the planning of their care. People were supported to live fuller lives and access meaningful engagement.
The provider and management team created a culture of openness and transparency within the service. Staff told us that the management team was visible in the service and led by example. The service had a clear vision and set of values which were demonstrated by all staff.
There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.
Further information is in the detailed findings below.