Nesfield Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely toexperience inequality in experience or outcomes and tailored their care, support and treatmentin response to this.The service had a clear equality and diversity policy in place, which staff understood and appliedin their daily practice. This commitment extended to people and visitors, ensuring everyone wastreated with respect and fairness. The service demonstrated a person-centred approach insupporting people, and their thoughtful and inclusive practices reflected a strong commitment topromoting dignity, cultural awareness, and emotional wellbeing. For example, people weresupported to maintain strong family connections and cultural ties through regular phone calls,sharing photographs, and displaying personal pictures in their rooms.

People were supported to take part in community events that reflected their backgrounds, helping them feel respected, valued, and connected. People and relatives reported feeling valued, with no concerns about discrimination. Comments included, “I haven’t seen any discrimination nor unfair treatment here and they care about how people are treated.” This reflected the service’s inclusive ethos and ensured everyone received respectful, consistent and person-centred care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.