Nesfield Lodge

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice andcontrol over their own care, treatment and wellbeing.The service promoted independence, choice, and control by involving people in decisions abouttheir care and daily lives. Communication was tailored to individual needs to ensure peopleunderstood their options and could give informed consent. Care plans captured people’s choicesand preferences and were regularly reviewed. This approach reflected the service’s commitmentto autonomy and self-determination.People had regular access to the community and were supported to maintain social connectionsand take part in activities such as trips to local shops, church and rugby clubs, as well asconnections with local schools. These opportunities promoted inclusion and wellbeing. Oneperson told us, “There is a good variety of activities.”

We observed staff promoting independence with reassurance and support. For example, 1person initially refused pudding, but staff used a show and tell approach to help them make aninformed choice. This respectful interaction enabled the person exercise control.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.