Nesfield Lodge

Updated 29 September 2025

Dates of assessment: 28 October to 7 November 2025. Nesfield Lodge is a residential care

home without nursing care. The service can accommodate up to 44 people in a purpose-built

building consisting of two floors. At the time of the assessment, there were 41 people living in

the service. We reviewed 5 quality statements across 3 key questions. We rated the service

good.

People had individual risk assessments in place so staff could identify and manage any risks

appropriately. Risk assessments were relevant to each person and promoted their safety, choice

and independence. Staff were able to recognise possible signs of abuse and know how to

protect such concerns promptly.

The service used digital systems to monitor and manage risks in real time, enabling staff to

make informed decisions quickly and tailor care to individual needs.

People were supported to receive consistently good care through skilled staff and a person-

centred approach that met people’s needs. For example, people received well-coordinated care

and support, delivered by regular staff which ensured continuity and a consistent approach to

meeting people’s needs. Systems were in place to protect people from risk of abuse.

Recruitment practices were safe. There were appropriate staffing levels and skills mix to make

sure people received consistently safe, good quality care that met their needs. Staff received

robust training and the appropriate support they needed to deliver safe care to people.

The service was easy to access and worked to eliminate discrimination. People received fair

and equitable care and treatment.

Updated 29 September 2025

People and relatives were positive about the quality of the care provided at Nesfield Lodge. They described the culture within the service as friendly and welcoming and the staff who worked there as kind and compassionate. People said they received high quality care from knowledgeable staff who treated them as individuals. Comments included, “There are nice people here and I like living here, everyone is pleasant not miserable” And “I am kept informed, I know [person] is in good hands.” People were encouraged to be as independent as possible. People had choice in their care, and their individual needs were met. Staff knew them well and were able to provide personalised care. As part of this assessment, we used the Short Observational Framework for Inspection (SOFI). SOFI is a structured framework for directly observing and reporting on the quality of care experienced by people who may not be able to describe this themselves. Our observations confirmed staff’s approach was caring and gentle, and people’s views mattered and were listened to.