The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Gentle Folk Community Care

Charnwood, Chapel Street, New Buckenham, Norfolk, NR16 2BB (01953) 860645

Provided and run by:
Gentle Folk Community Care Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

During a check to make sure that the improvements required had been made

Although we have not spoken with any person who was using the service, when we carried out this review on 30 January 2014, we had previously received positive comments from people who we spoke with during our inspection visit of 18 December 2013. When we visited to inspect the service on 18 December 2013, we had a minor concern regarding the provision of sufficient information regarding the safeguarding of vulnerable adults. This was for people who used the service. The provider has since taken effective remedial action to ensure people who use the service were not placed at risk of abuse and also have information available on who to contact if they suspected or were being abused.

18 December 2013

During a routine inspection

People were provided with care based upon their assessed care needs. Care plans we looked at had been reviewed regularly. This ensured that people received care based upon their most up-to-date and identified care needs. One person we spoke with said, "Staff always treat my wife with dignity and respect. They are just wonderful."

We reviewed the provider's safeguarding policy and found that it gave staff sufficient guidance on how to report any suspected abuse. Staff training records viewed demonstrated to us that staff had completed safeguarding of vulnerable adults (SOVA). Staff spoken with knew who to contact and how to report any SOVA concerns. However, we found that people's care plans and other records did not include any information on SOVA or who people could contact if they ever had a SOVA concern.

Our review of staff recruitment files evidenced that the provider had a robust and effective recruitment process with records of proof that the staff were suitable to work with people who used the service. People could be confident that they were cared for by staff who had been assessed as being fit and able to care for them.

Our review of the provider's latest customer satisfaction survey demonstrated to us that the majority of comments were positive about the care they had been provided with. One person said, "I had a small problem when I first started to use the service but I rang the manager and it was sorted immediately."