The Care Quality Commission
  • Dentist
  • Dentist

R.H.Davies Dental Care

Westleigh House, Westbury Road, Fareham, Hampshire, PO16 7XU (01329) 230256

Provided and run by:
Rhodri Davies Limited

All Inspections

24 and 25/11/2015

During a routine inspection

We carried out an announced comprehensive inspection over the 24 and 25 November 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Westleigh Dental Practice is a converted detached house which is situated in the centre of Fareham, Hampshire.

The practice offers private dental care services for adults and children between 8am and 5pm Monday to Friday with extended hours on Wednesdays and Thursdays until 6.00pm and Saturday. Services provided include preventative advice and treatment together with routine, restorative and cosmetic dental care.

R. H. Davies is a registered organisation and is legally responsible for making sure that the practice met the requirements relating to safety and quality of care, as specified in the regulations associated with the Health and Social Care Act 2008.

The provider, Mr Rhodri Davies shares the practice facilities with two other dentists who are each separately registered with CQC. Facilities are shared and patients can register with either of the dentists.

We reviewed 31 completed Care Quality Commission comment cards, gathered views of 14 patients on the day of our inspection. We also reviewed patient feedback gathered by the practice over the last 12 months. All of the 45 patients who provided feedback for our inspection were positive about the care they received from the practice. They commented that staff were very attentive and polite and that dentists listened were thorough and patient took time to explain every step of treatment.

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

Our key findings were:

  • The practice assessed and managed risks to patients. These included infection prevention and control, health and safety and the management of medical emergencies.
  • Staff ensured patients gave their consent before treatment began. Dental care records we looked at were detailed and showed on-going monitoring of patients’ oral health.
  • Staff had received training appropriate to their roles.
  • Patients we asked said their experience of using R H Davies was very good and would definitely recommend the practice to someone new to the area.
  • Staff were knowledgeable about patient confidentiality and we observed good interaction between staff and patients during the inspection.
  • Patients were able to make routine and emergency appointments when needed. There were clear instructions for patients regarding out of hours care.
  • There were clearly defined leadership roles in place and staff told us they felt well supported and comfortable to raise concerns or make suggestions.

6 January 2014

During an inspection in response to concerns

During the inspection to help us understand people's experiences of the service we spoke with four people who use the service. We also spoke with the practice manager and the provider.

People told us they were treated with dignity and respect. One person said, ' Reception staff are friendly and helpful. The dentist is great, informative, excellent and I cannot fault the dentist or the service'.

We found evidence of informed consent and patient involvement in treatment planning. One person we spoke with told us, "I wanted a new denture and the dentist offered me an alternative treatment but I said I wanted the denture'. Another said, 'I have been offered advice on treatment and given options when I needed fillings'.

There were arrangements in place to deal with foreseeable emergencies.

People's personal treatment records, including medical records, were accurate and fit for purpose. Records were kept securely and could be located promptly when needed.

6 September 2013

During a routine inspection

During our visit we spoke with four people who used the service, two receptionists, three dental nurses, a dental hygienist, two dentists and the practice manager.

People we spoke with told us they were satisfied with the information they received. One person said; 'Full options are always given'.

We observed that care and treatment was planned and delivered in a way that was intended to ensure people' safety and welfare. One person said: 'The staff are always kind, considerate and respectful'.

There were arrangements in place to deal with foreseeable emergencies and effective infection control systems were maintained to reduce the risk and spread of infection. However, regular checks of these controls were not completed by the infection control lead.

There were enough qualified, skilled and experienced staff to meet person's needs. A person told us; 'The staff are always helpful'.

The provider had an effective system to regularly assess and monitor the quality of service that people received. Results from the practice's autumn 2012 person satisfaction survey indicated that customer care was either 'above average' or 'excellent'.