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Inspection Summary

Overall summary & rating


Updated 20 June 2019

About the service:

Heathcotes (Salford) is a residential care home that provides accommodation and personal care for up to seven people living with learning disabilities and autism. At the time of our inspection there were six people living at the service. This is one of many locations that the provider operates nationally.

People’s experience of using this service:

People’s outcomes were consistently good, and people’s feedback confirmed this. One person told us, “I like it here.”

People had detailed person-centred care plans with reference to people's diets, their likes, dislikes and what works well for them. People had ‘development plans’ which celebrated key achievements and looked at future goals.

We observed positive interactions between staff and people. Staff had good relationships with people and were seen to be caring and respectful towards people and their wishes.

Medicines systems were organised and people were receiving their medicines when they should. The service was following safe protocols for the administration of medicines.

The registered manager followed governance systems which provided effective oversight and monitoring of the service.

The service was well led. The registered manager promoted best practice in person-centred care. There was a clear culture based on achieving positive outcomes for people.

The service met the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection:

At the last focused inspection the service was rated Good overall and Requires Improvement in the Well-led domain (report published 21 September 2018). Following this comprehensive inspection, the overall rating remains unchanged, and all domains are rated Good.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor information and intelligence we receive about the service to ensure good quality care and support is provided to people. We will re-inspect in line with our inspection timescales.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 20 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 20 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 20 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 20 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 20 June 2019

The service was well-led.

Details are in our Well-Led findings below.