Quality Support Solutions Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed before they started using the service. A relative told us, “They came to the house and asked us what we needed. They were very accommodating, and I felt like they listened.”

The initial assessment was used to develop a detailed plan of care. We saw that these care plans were clear, relevant and person-centred. They gave staff the information they needed to provide safe and appropriate care and ensured people’s needs were fully met.

An assessment tool considered people’s physical and mental well-being, level of independence, their preferences, social circumstances, communication needs and dietary requirements. The assessment tool had been designed to capture all protected equality characteristics.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People and their relatives told us they were involved in decisions about their care. One person said, “l have the final say about my care. I know what's in my care plan and if I want to change something I am listened to, and we work together. There is good communication.” A relative commented, “The carers always seek permission from my [family member] before they do anything.”

Staff informed us that they would talk to people to gain consent for care and would respect a decision if a person declined assistance. Staff had a good understanding of the Mental Capacity Act (MCA) and told us they always asked people for consent before they undertook any task and always respected people’s decisions. One staff member said, “My trainingincludes training on the Mental Capacity Act and codes of practice.”

Staff had received training and had a good understanding of the principles of the Mental Capacity Act (MCA). The provider was aware of the process to follow to make formal decisions in people's best interests if needed.