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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 1 November 2019

About the service

Solihull Care Limited is a domiciliary care agency providing personal care to people living in their own homes. Support is provided to older people, younger people, people living with dementia, people with learning disabilities and people with physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection visit 36 people were in receipt of personal care.

People's experience of using this service and what we found

Governance had improved since our last inspection, but the provider continued not to have effective oversight of the service provided. Action was planned to address this. People and relatives spoke positively about how the service was run. Staff enjoyed their jobs and the registered manager was proud of the service provided.

People felt safe and they remained living in their own homes in line with their wishes. Risk management had improved since our last inspection and procedures were in place to protect people from harm. Staff understood the risks associated with people's care and knew how to keep people safe. Staff were recruited safely, and enough staff were employed to ensure people received all their care calls, from consistent staff at the times agreed.

People and their relatives had confidence in the ability of staff to deliver care effectively. People received personalised care from staff who knew them well. People received their medicines when they needed them.

People were encouraged to remain independent. People's care and support was provided in a dignified way by respectful staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs had been assessed before they started using the service and people and those closest to

them were involved in planning and agreeing to their care. Overall, care plans contained detailed information to help staff provide personalised care.

The management team and staff worked in partnership with health and social care professionals to ensure people received effective care. Systems were in place to manage and respond to complaints and lessons were learnt when things had gone wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 31 October 2018).The registered manager completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 November 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 1 November 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 1 November 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 1 November 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 1 November 2019

The service was not always well-led.

Details are in our Well-Led findings below.