You are here

Stadium Court Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 26 October 2019

About the service

Stadium Court is a care home providing personal and nursing care to 83 people aged 65 and over at the time of inspection. The home can support up to 110 people across five separate units. At the time of inspection only three of the five units were in operation. One of the units open specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

There was inconsistency across the three units, in relation to staff deployment which impacted on people’s experience of living in the home and the amount of quality time staff had to spend with people.

People’s equality and diversity was not routinely assessed or reviewed. We recommended the home reviews people’s equality and diversity needs.

People’s dining experience was not consistent across the units, we recommend that consideration be given to people’s dining experience.

Activities for people were provided, however, these were not always meaningful for people. We were assured these were currently being developed to make them more meaningful for people and would take people’s preferences into consideration. However, we did not see these plans had been made effective.

Medicines were being managed safely.

Systems were in place to ensure people were safeguarding from abuse, which included people’s risks were monitored and staff were knowledgeable in ensuring people were protected. People told us they felt safe living in the home.

People had personalised care plans in place which were reviewed and updated and included their support needs. These plans supported staff with information to supporting people in the home which detailed people’s preferences. People were supported with end of life wishes which were recorded.

People received enough food to meet their nutritional needs, however, improvements were needed to ensure people consistently had a positive experience throughout the home during meal times.

The service was in need for redecoration which had been recognised by the registered manager and the provider.

People knew how to make a complaint and complaints received were addressed in line with the providers policy.

The registered manager worked alongside the management team to continue to embed new ways of working and there were plans in place for the service to continue to develop. People and relatives spoke highly of the improvements that had been made thus far. A number of new systems to monitor and improve people’s experience of receiving care had been introduced however, although they had the potential to address the shortfalls in the home they were in there infancy and required further development.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 03 September 2018) and there was a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation 12.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service through the information we receive. We will return to re-inspect in line with our inspection programme for requires improvement services.

Inspection areas

Safe

Requires improvement

Updated 26 October 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 26 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 26 October 2019

The service was not always caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 26 October 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 26 October 2019

The service was not always well-led.

Details are in our well-Led findings below.