We carried out a review of the data available to us about J S Parker - South West Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about J S Parker - South West Centre, you can give feedback on this service.
The service is registered with the Care Quality Commission for the regulated activity of ‘personal care’. At the time of this inspection, a total of 30 people used the service. However, only 8 people were in receipt of support that included personal care.
Throughout the report we refer to ‘case managers’ and ‘staff’. Staff were employed to deliver care and support to people who receive a service from JS Parker. Case managers were employed by JS Parker to assess, implement and coordinate people’s care and support. This included responsibilities for the recruitment, management and support of people’s staff who deliver their care.
People’s experience of using this service: We found a strong leadership framework in place. This meant there were clear lines of accountability within the organisation and systems which supported the running of the service were well-embedded. The service benefited from a highly experienced registered manager and they were well supported by a dedicated and enthusiastic multidisciplinary team. Staff felt especially valued and respected, their views were listened to and considered. This led to a content and motivated staff team.
People’s care files showed that their care needs had been thoroughly assessed, and they received a good quality of care from staff who understood the type of support they needed. Teenagers and younger adults benefitted from case managers with the skills and experience to support people effectively with changing developmental needs. People’s families were treated as equal partners in their care and support. One case manager said, “It is a much about the parents’ needs as the client’s needs and we guide them all through their care and support. It is about supporting the family as a unit.” Care plans were highly personalised and gave clear information on how to support people beyond just their physical needs to ensure their entire person-hood was upheld. People’s goals and aspirations were clearly identified in their care records and we saw many examples where the service had helped them to fulfil these.
Staff were effective in their roles and sought the best outcomes for the people they supported. The service benefited from a range of in-house professional expertise which meant a responsive level of training and continuous development was provided in line with the person’s needs and developments in best practice.
People were given every opportunity to be valued and equal partners in decisions around their care and support. For example, people or their representatives were empowered to select the own staff team and ask questions during staff interviews. The service encouraged people to maintain a healthy diet and worked collaboratively with external services to promote people's wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
Rating at last inspection: At the last inspection the service was rated ‘Good.’ (published 29 November 2016).
Why we inspected: This was a planned routine inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
J S Parker South West Centre provides tailored care packages to children and young people with brain injuries acquired through injury. At the time of the inspection, 34 people were using the provider’s services, with nine of them receiving personal care.
The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager was a senior manager within the organisation who had a good knowledge of this location. Additionally, there was a manager responsible for the day to day operations of the location, and they were in the process of applying to become registered at the time of the inspection.
People’s care files showed that their care needs had been thoroughly assessed, both before they started using the service and at regular intervals once their care was being delivered. We spoke with parents of some of the children and young people using the service, and they told us the staff were caring and understood their relative’s needs. People using the service and their parents were involved in planning their care, and their views about their care and support was incorporated into how care was delivered.
Staff had completed a comprehensive induction, and a training programme was available that helped them meet the needs of the people they supported. Training was delivered both in house and by external providers. We found recruitment processes were thorough, which helped the employer make safer recruitment decisions when employing new staff.
Records demonstrated people’s capacity to make decisions had been considered as part of their care assessment, and staff we spoke with had a good understanding of their legal responsibilities in relation to consent and mental capacity
There were systems in place to reduce the risk of abuse and to assess and monitor potential risks to individual people. Risk assessments were up to date and very detailed.
There was a system in place to tell people how to make a complaint and how it would be managed. One person told us about their experience in making a complaint and described that it was well-managed.
There was a registered manager who, along with other managers within the service, had a clear oversight of the service, and of the people who were using it. There was a robust audit system in place which contributed to ongoing service development.
Staff told us they felt supported by the organisation and said they were able to contribute their views about how the service was run.
Our conversations with parents demonstrated that the service maintained children's dignity and privacy and respected their individual choices. We found that both children and their families were at the centre of their support plans and the information within them.
Parents were positive about the support provided by JSP South West Centre and the support workers. One parent described the support provided as, 'brilliant,' and stated," the calibre of support workers is exceptional.'
Our conversations with staff and our check of records demonstrated that the service were aware of, and followed local safeguarding procedures in order to safeguard the children they supported.
We found that effective processes were in place to ensure that children were cared for by suitably qualified, skilled and experienced staff.
Appropriate systems were in place to gather, record and evaluate the quality and safety of care provided by JSP South West Centre.