St Mary's Nursing Home

Updated 5 March 2025

Date of assessment: 9 April to 113 July 2025. St Mary’s Nursing Home is a nursing home providing accommodation and personal care for up to 56 people. At the time of our visit 31 people were living in the home.

We undertook this assessment to review shortfalls in safe care and treatment and good governance identified at our last assessment (published 8 January 2025).

At our last assessment we identified breaches of regulations in relation to safe care and treatment and good governance. We served a warning notice in respect of the concerns identified around the governance of the service. At this assessment, improvements had been made and were in progress, and although the provider had met the requirements of the warning notice there remained a need for continued improvement. For example, there was a need to embed checks and audits into practice, and for improvement in the consistency of information in some people’s care plans to be continued.There was a need to further review staff deployment because there were people who were left unsupported for long periods in an area of the home and some people did not receive the correct support to meet their needs at mealtimes.

There was not a registered manager at the service at the time of the assessment. We met a care consultant for the management company overseeing the management of the home. The care consultant told us a new home manager had been recruited and was due to come into post when their pre-employment checks were completed.

Updated 5 March 2025

We received mixed feedback from people and relatives we spoke with.Most people said they felt safe and well cared for. People told us the staff were nice, caring and respectful. For instance, one person told us the food was lovely, the care staff were brilliant and they were happy with the home. Their visiting friend commented on how well the person looked since moving to the home. However, people and relatives felt there was not always enough staff, so they often had to wait for staff to attend to their needs. People’s comments included, “I am safe here, the carers are good but they don’t really have enough staff.” A relative said, “Yes, [my family member] gets their needs met. They [the care team] are not as effective as they should be as there are not enough staff. They get [my family member] washed and dressed but [my family member] has to wait a while. I don’t want to criticise the staff, there just aren’t enough of them. They are super and they do their best. I think that it’s better downstairs.”