The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: The Apollo Centre for Health

Wartling Road, Eastbourne, East Sussex, BN22 7PF

Provided and run by:
Connect Health Pain Services Limited

All Inspections

30 September 2013

During a routine inspection

We spoke with two patients and one relative on the day of the visit. We spoke with two more patients on the telephone the following day. We spoke with one of the four members of staff at the visit. The registered manager was not available on the day and we spoke with her on the telephone after the visit. We also requested examples of documentary evidence and these were provided in full and in a timely manner.

We found that patients felt fully included in the care and treatment plans. Information was available for patients and they made decisions about their treatment. Patients were happy with the care and treatment. One patient said, 'They try and go the extra mile.' We found there was no delay in accessing appointments and that these were made to suit patients where possible.

There were safeguarding processes and training in place. Staff told us that they felt well trained and supported in their role. We were provided with evidence of training and staff appraisal.

The service monitors quality in line with corporate procedures and we saw that reports were presented and discussed at team meetings. We found that patient feedback was collected and reported on.