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Archived: New Hope Care Brook Road

Overall: Good read more about inspection ratings

126 Brook Road, Oldbury, West Midlands, B68 8AE (0121) 552 1055

Provided and run by:
New Hope Specialist Care Ltd

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 1 May 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

New Hope Care Brook Road is a domiciliary care and supported living service registered to provide personal care to people living in their own homes. The service currently provides care to nine people in a supported living environment and ten people who receive domiciliary care in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours' notice of the inspection visit because we needed to be sure that they would be in.

What we did:

We reviewed the information we had received about the service since they were last inspected. This included the Provider Information Return (PIR). Providers are required to send us key information about the service, what they do well, and improvements they plan to make. The information helps support our inspections. We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law.

During the inspection we visited a supported living house and met and spoke with three people living there. We also spoke with four relatives to ask their experience of the care provided. We spoke with the registered manager, the provider, and four staff.

Inspection site activity started on 10 April 2019 and ended on 15 April 2019. It included telephone calls to people and their relatives to gain feedback. We visited the office location on 10 April 2019 to see the registered manager, speak with staff and to review care records. We looked at four people's care records to see how their care was planned and delivered. Other records we looked at included two staff recruitment files, training records, accidents, incidents, complaints and medicine records, staff scheduling and the provider’s audits and checks on the service.

Overall inspection

Good

Updated 1 May 2019

About the service: New Hope Care Brook Road is a domiciliary care and supported living service registered to provide personal care to people living in their own homes or supported living accommodation. The service was providing personal to 19 people at the time of the inspection.

People’s experience of using this service:

•People told us they felt safe and were happy with how staff supported them. Staff knew how to protect people from the risk of harm or abuse. Staff supported people in a way that reduced risks to people’s safety. There were enough staff to support people within their home. Where people needed support with their medicines safe arrangements were in place. Staff used protective clothing to protect people from infections.

• People were supported by staff who understood their needs and had support and training to meet their needs effectively. People’s consent to care was sought and they were supported to access healthcare professionals when needed. People had appropriate support to eat and drink and risks related to people’s dietary needs were known.

• People described staff as kind and caring, and there was an emphasis on protecting people’s dignity and promoting their independence.

• People had been actively involved in deciding their care and personal routines and staff supported them to undertake educational and social activities of interest. People were confident any complaints or issues they raised would be addressed.

• The provider carried out regular audits and checks on the service to ensure people received a quality service. People’s views were sought and reflected they were happy with the service.

Rating at last inspection: Good. Published 21 September 20160

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk