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Reports


Inspection carried out on 25 February 2019

During a routine inspection

About the service:

In September 2017 The Care Quality Commission (CQC) re-registered the provider at a new location address. There has not been any change in ownership of Verina Daly Care Limited just an adjustment to the location address. As there has not been any change of ownership or leadership this report makes reference to how under the previous provider the service was not meeting a number of the fundamental standards and was in breach of three Regulations. This inspection checked to see whether those required improvements had been made.

• Verina Daly Care Limited is a domiciliary care provider and also provides a live-in care service. At the time of this inspection 29 people received personal care support from the service. The service supported older people, some of who were living with dementia and people with physical disabilities, within their own homes.

• Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

• People received a consistently good service and felt safe with the care and support they received from the staff.

• Staff understood how to raise concerns both within and outside of the service should they need to.

• People and staff felt they were listened to and that their ideas and any concerns they may have were addressed.

• People received their medicines safely.

• Staff knew people well and provided support the way they wanted. People’s individual needs and preferences were known and understood by staff which meant that they received a person-centred service.

• Training and observations of staff practice, as well as supervision with the management team ensured that staff were competent in their roles.

• People were involved in decisions about their care. Staff sought appropriate consent and asked people what help they needed. People received care that respected their privacy and dignity as well as promoting their independence wherever possible.

• Staff supported people with timely access to external healthcare when they were unwell and supported them to access medical appointments as needed.

• The service was well-led by a dedicated management team who demonstrated compassion and commitment to the needs of the people who used the service as well as the staff who worked for them.

• At our inspection in September 2017, the overall rating for the service has requires improvement. At this inspection the overall rating for the service has improved to Good.

Why we inspected:

• This was a planned, announced comprehensive inspection to check that the service had made the required improvements.

Follow up:

• We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those services rated as Good.