Woodlands Medical Practice

Updated 27 February 2024

Woodlands Medical Practice is a NHS GP practice which provides primary care services to patients in Manchester. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Woodlands Medical Practice on 27 February 2024. The practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that the practice had organised services to meet patients’ needs, including those who were most likely to have difficulty accessing care. The practice used feedback from patients to monitor and improve access.

Updated 27 February 2024

Patient feedback about their experience accessing the practice was good. The practice received similar to and higher than local and national average scores for patient satisfaction in the GP national patient survey 2023. This included for questions about their experience of getting through to the practice by phone, their experience of making an appointment, being satisfied with appointments times and with the appointments offered. The provider regularly monitored patient feedback about access and monitored the demand for appointments and the provision of appointments and made changes accordingly with an aim to improve patient experience. For example, by increasing the number of staff available to manage incoming calls during peak demand. Patient feedback gathered as part of a recent locality wide survey was positive. The survey had been sent to all patients who had attended an appointment in previous four week period and included five questions relating to patient satisfaction with access and their overall experience of the service. With regards to access by telephone, 74% of patients were satisfied, 90% were satisfied with the appointment provided and 82% of respondents described their overall experience of the practice as very good. The results of the NHS Friends and Family test for December 2023 showed that 94% of patients reported that their experience of the practice was good or very good. Patient feedback on the NHS website for two reviews posted over past 12 months was positive and patients had given the practice a rating of five out of five stars.