24 January 2022
During a routine inspection
The Chiswick Hair Clinic specialises in hair transplantation for male pattern baldness, alopecia and hair loss. The treatment consists of Follicular Unit extraction (FUE) and implantation (Hair transplant procedures) and is carried out by a doctor under local anaesthetic with the patient fully conscious and awake throughout the entire procedure.
The service is registered to provide the following regulated activities:
- Surgical Procedures
There has been a registered manager in post since the service registered with CQC.
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 24 January 2022. During the inspection we visited reception areas, waiting areas, the treatment room and a consultation room. We spoke with two senior staff members, including the registered manager who was also the clinic manager and the only employed hair transplant surgeon for the service. We spoke with one member of administrative staff via telephone.
The key questions we asked during this inspection were, was it safe, effective, responsive and well-led. Due to the low patient activity, we were unable to assess nor rate the caring key question.
We have not previously inspected this service.
Post-inspection, we invited the provider to send us further information evidencing compliance and improvement following initial feedback from our inspection findings. It was clear the provider had taken inspectors feedback seriously and was completing a programme of change to rectify all issues highlighted. We reviewed evidence, post-inspection, which demonstrated the provider was implementing positive changes. We will continue to monitor these changes through continual engagement.