Background to this inspection
Updated
16 December 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
One inspector carried out the inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and we needed to ensure that the registered manager would be available to assist with the inspection.
What we did before the inspection
We reviewed the information we held about the provider. The provider did not complete the required Provider Information Return (PIR). This is information providers are required to send us annually with key information about the service, what it does well and improvements they plan to make.
During the inspection
We spoke with the registered manager and the nominated individual. The nominated individual (NI) is responsible for supervising the management of the regulated activity provided. We reviewed a range of records. This included one person’s care record. We looked at two staff files in relation to recruitment and staff supervision. We spoke with three members of staff and the person’s relative.
Overall inspection
Insufficient evidence to rate
Updated
16 December 2022
About the service
Divine Care and support services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there was one person using the service. We were able to carry out an inspection, but we could not rate the quality of the service as we had insufficient evidence as the provider was only carrying out a regulated activity for two months.
People’s experience of using this service and what we found
As the service was only operating for a short time this meant there was limited recorded information to assess the care provided to the person. When the care package started there was issues with missed calls, but this had been resolved by the registered manager.
At the time of the inspection the person was not supporting anyone with medicines. The provider had systems in place for assessing risks to people. Staff understood how to safeguard people from the risk of abuse.
The provider had quality assurance systems in place to monitor the quality and safety of the care provided however these had not been completed yet. The person was assessed prior to the care package starting. Staff were recruited safely. Recruitment procedures were robust.
Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection. People’s nutritional and hydration needs had been met. Staff understood how to support the person to remain independent.
Care plans detailed what was important to the person. The person’s communication needs were recorded. The provider had systems for handling complaints and responding to incidents and accidents which they said they would follow when complaints are made, or incidents occur.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 June 2018; however, it was dormant till 04 August 2021 and this is the first inspection. We were unable to rate this service as we did not have sufficient evidence.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We made a recommendation to the provider to review their medicines policy.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.