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Precious Homes Birmingham Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

About the service

Precious Homes Birmingham operates a supported living service and provides personal care to younger adults living with a learning disability and/or autism and mental health issues. People live within a purpose- built building that is separated into 22 individual, self-contained flats with shared communal areas and cafe. The service is registered to support 22 people and at the time of the inspection 21 people were living there.

Services for people with learning disabilities and/or autism

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported by staff who knew their needs well. Staff supported people with their medicines safely. People were safe living at the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. At the time of our site visit, we found there were enough numbers of staff on duty to meet people’s needs to keep them safe. There were systems in place to learn from incidents and accidents.

People who had recently moved into the service had been assessed before being accepted to ensure the provider could meet their needs. Assessments addressed the person’s physical and health needs and what was important to them. Staff had received training which helped them to deliver personalised care. Our observations showed people looked happy.

Staff spoken with were knowledgeable about people’s care and support needs. Staff enjoyed their work and had developed a good rapport with the people they supported. Staff encouraged people’s independence and protected their privacy.

Whilst on site, people looked comfortable and we saw positive interactions between people and staff.

The provider’s systems to monitor the quality and safety of the service had been effective at identifying where the registered provider needed to make improvements. People were involved in the development of the service and were given opportunities to feedback to the provider about their experiences living at the service.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 09 April 2019)

Why we inspected

The inspection was prompted in part due to issues identified at another service managed by the provider and safe management of risks to people, particularly self-harming. A decision was made for us to inspect the provider’s services and examine those risks.

We found no evidence during this inspection that people were not supported safely living at the Precious Homes Birmingham sites.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 October 2018

The service was effective.

People had pre-assessments in place for staff to support them effectively.

Staff sought people's consent prior to supporting them.

People were supported with their food where needed and had access to healthcare services.

Caring

Good

Updated 31 October 2018

The service was caring.

People spoke positively about the staff who supported them and described them as caring.

People were treated with dignity and respect and were supported to maintain their independence.

Responsive

Good

Updated 31 October 2018

The service was responsive.

People were supported by staff who were aware of their preferences and how they wished to be supported.

There was a system in place to raise complaints which people knew about.

Well-led

Good

Updated 3 March 2020

The service was well-led.

Details are in our safe findings below.