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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 17 April 2019

About the service: Precious Homes Birmingham provides personal care to people in their own homes within a supported living setting. At the time of the inspection there were 16 people receiving personal care at the service.

People’s experience of using this service:

People felt safe and were supported by staff who understood how to report concerns and manage risks to keep people safe. Staff were recruited safely and people were supported by a regular team of staff. Medicines were given in a safe way and lessons were learnt when things went wrong.

There were systems in place to monitor the quality of the service. People were given opportunity to feedback on the quality of the service. People spoke positively about the management structure at the service and felt confident that concerns raised would be taken seriously.

Rating at last inspection: Good (Report Published 31 October 2018)

Why we inspected: The inspection was brought forward due to information of concern being received. The concerns related to the safety and care provided to people by staff employed by the provider.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 31 October 2018

The service was effective.

People had pre-assessments in place for staff to support them effectively.

Staff sought people's consent prior to supporting them.

People were supported with their food where needed and had access to healthcare services.

Caring

Good

Updated 31 October 2018

The service was caring.

People spoke positively about the staff who supported them and described them as caring.

People were treated with dignity and respect and were supported to maintain their independence.

Responsive

Good

Updated 31 October 2018

The service was responsive.

People were supported by staff who were aware of their preferences and how they wished to be supported.

There was a system in place to raise complaints which people knew about.

Well-led

Good

Updated 17 April 2019

The service was well-led

Details are in our Well-Led findings below.