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Archived: Harbour Home Care

Overall: Good read more about inspection ratings

Cardrew House, Cardrew Way, Redruth, Cornwall, TR15 1SP (01209) 708688

Provided and run by:
Mr J R Anson & Mrs M A Anson

Important: The provider of this service changed. See new profile
Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 25 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type: Harbour Home Care is a domiciliary care service. Staff deliver personal care support to people living in their own homes and support people to access community services from their residential care settings. The service is registered to provide services to both younger and older people who have learning or physical disabilities, people who are living with dementia and people who have sensory impairments and/or physical disabilities.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because it is a domiciliary service and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be available to speak with us. We also needed to ensure that people’s consent was gained for us to contact them for feedback about the service.

We visited the service on the 1 March 2019 and looked at records. We visited one person in their own home. Following the visit, we spoke with eight people over the telephone who used the service and gained feedback through emails from three staff members.

What we did: The provider had not received the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about.

We looked at the care and medicine records of two people who used the service. We also examined records in relation to the management of the service including two staff recruitment files, quality assurance checks, staff training and supervision records, safe guarding information and accidents and incident information.

Overall inspection

Good

Updated 25 April 2019

About the service: Harbour Home Care is a domiciliary care agency that provides personal care to people living in their own homes as well as supporting people to access community activities from residential care settings. When we inspected they were providing the regulated activity, personal care, to 15 people in and around the Redruth and Camborne areas.

People’s experience of using this service:

¿ Staff had built positive caring relationships with people they supported and their families. People received personalised care that was responsive to their needs and preferences. Staff liaised with other health care professionals to ensure people's safety and meet their health needs. People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible.

¿ Staffing levels were sufficient to meet people’s needs and staff had the right skills and support to deliver high quality care and support.

¿ Risk assessments were in place to support people to take positive risks and remain safe.

Staff understood how to safeguard people from abuse.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

¿ Staff were recruited in a safe way. There were enough staff to meet people's current needs. Staff were supported by a system of induction, training, one-to-one supervision and appraisals to ensure they were effective in their role.

¿ Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

¿ The registered manager and management team used a variety of methods to assess and monitor the quality of the service. These included staff meetings, spot checks, auditing of the service and surveys to seek people’s views about the service provided.

Rating at last inspection: This was the first inspection since change in registration and company status.

Why we inspected: This was a planned inspection. At this inspection we rated the service Good.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk