About the service
Aashna House Residential Care Home is a care home providing accommodation and personal care for up to 38 older people. The provider is Sanctuary Care Limited and the home is situated in the Streatham area of south London.
People’s experience of using this service and what we found
People said living at the home was a very nice experience and staff said it was a good place to work. Everyone felt the home was a safe place to live and work in. Any risks to people were assessed, enabling them to enjoy their lives and take acceptable risks, whilst living safely. The home reported, investigated and recorded accidents and incidents and safeguarding concerns. There were suitable numbers of staff appropriately recruited to meet people’s needs. Medicine was safely administered.
People’s equality and diversity needs were met, and they did not experience discrimination. They were spoken to by well-trained and supervised staff in a clear way, that they could understand. Staff encouraged people to discuss their health needs and they had access to community-based health care professionals. People were protected, by staff, from nutrition and hydration risks and were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to meet people’s needs. Transition between services was based on people’s needs and best interests.
The home was warm and welcoming and had a friendly atmosphere with staff providing care and support in a way people liked. The staff we met were caring and compassionate. Positive interactions took place between people, staff and each-other throughout our visit. Staff observed people’s privacy, dignity and confidentiality and encouraged and supported them to be independent. People had access to advocates, if required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s needs were assessed, reviewed and they received person centred care. They had choices, pursued their interests and hobbies and did not suffer from social isolation. People were provided with information; to make decisions and end of life wishes were identified. Complaints were investigated and recorded.
The home’s culture was open, positive and honest with transparent management and leadership. There was a clear organisational vision and values. Service quality was reviewed frequently, and areas of responsibility and accountability established. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection and update
The last rating for this service was good (published 10 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.