Archived: Ravenshead Dental Practice

Patients told us that they felt the dentist respected their opinions and felt they were fully involved in the decisions made about their dental care regime. One patient told us, 'Everything was explained to me. Initially I was very nervous about going back to see a dentist as I have had a bad experience at another dentist but I'm fine now and not scared at all. I think it's because I'm not rushed and the dentist has a gentle and caring approach.'

Patients told us that they were very satisfied with the quality of the treatment provided at the practice. One patient told us, 'I am one hundred per cent satisfied, the service is faultless.'

Procedures were in place to ensure staff would have a good knowledge of the required reporting procedures and how to alert others if they were concerned about a patients' safety or welfare. Patients told us they felt safe in the environment of the surgery and did not express any concerns about their safety and wellbeing.

We found the surgery to be very well presented. Patients were protected from the risk of infection because appropriate guidance had been followed to ensure a clean, hygienic environment was maintained.

We found that staff had received appropriate ongoing educational opportunities to ensure their knowledge and skills were up to date. Patients told us, that in their opinion, the staff employed at the practice were competent and professional whilst being friendly and approachable.

The provider had an effective system to regularly assess and monitor the quality of the service and systems were in place which enabled patients to comment about the service they received.