In June 2013 the provider sent us an update report and evidence to show the changes they had made. We checked the customer feedback report for April and May 2013 which indicated high levels of patient satisfaction with the service.
We reviewed the clinical audit forms which checked practitioners were complying with the service procedures. These did not indicate any issues or concerns.
We saw that the clinic was in reasonable decorative order and was clean. There was adequate parking outside of the clinic and there was access for people in wheelchairs or for pushchairs.
The service user told us that they had been offered an appointment at a time that was convenient and staff told us that appointments could be offered the same day.
We observed staff talking to people in a professional and friendly way.
People were given clinical information to enable them to make a choice in respect of their treatment and we saw that people were given time to make a choice that suited them.
We saw that the fees that people were required to pay for their treatment was clearly displayed, and we observed that this was also discussed with the service user.
The process for people being able to feedback on their experience of the service were limited, and we saw that there had been no information conveyed to staff from service users experiences.
There was a lack of rigor with regard the process for checking and disposal of medicines that were out of date.